A - Ensure Accountability
If we reference Webster's Dictionary, "accountable" is defined as being "responsible, liable, explainable, legally bound, subject to". In the workplace, employees are obligated to comply with policies, rules, and standards.
Accountability implies that our performance is measured, and that it will result in consequences that depend on our failure or success to meet the expected standards for which we are responsible.
Two Sides of the Accountability Coin
Some companies think accountability is only about administering progressive discipline. They emphasize only negative consequences that result from a failure to meet standards of performance. In reality, an effective accountability program is characterized by a balanced administration of consequences appropriate to the level of performance. So, what form should those consequences take?
Let's take a look at the consequences that might result from two categories of employee behavior:
- Meeting or exceeding standards, and
- Failing to meet standards.
Meeting or exceeding standards: In an effective accountability system, positive recognition is given regularly (and hopefully often) for meeting or exceeding employer expectations. If your company does not have a formal safety recognition program, take a look at some examples.
Failing to meet standards: Unfortunately, in some companies this is the only category that results in consequences.
In an effective safety culture, corrective actions are rare and perceived as positive in the long term. Usually (not always), corrective actions involve some sort of progressive discipline.
Knowledge Check Choose the best answer for the question.
2-4. In an effective accountability culture, if you recognize regularly, you'll rarely have to _____.
You forgot to answer the question!