Communication
External Communication
You should also identify external stakeholders and communicate regularly with them regarding your EMS. This group includes customers, vendors, suppliers, neighbors, and regulators.
Internal and External Communications
To help make sure communications are effective, you should have a procedure to receive and document external concerns and ensure an appropriate response in a timely manner. Here are some of the ways you can communicate with your external stakeholders:
- Meet with vendors and suppliers to explore options for green chemicals.
- Tell customers about your EMS efforts.
- Participate in community meetings to discuss your plant and its EMS efforts.
- Host an open house or tour of the facility.
- Host meetings to share information and obtain input about EMS efforts.
- Communicate your EMS efforts to Federal, state, and local regulators.
Knowledge Check Choose the best answer for the question.
5-4. To help make sure EMS communications are effective, you should _____.
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