Nature of the Problem
- Leadership - Are supervisors or managers failing to demonstrate necessary leadership skills?
- Management - Do managers lack the ability to design and/or carry out management processes?
- Relationships - Are there unproductive or harmful working relationships between employees?
- Process - Is there a failure to design or carry out safety processes and procedures?
- Environment - Is the physical or psychosocial environment healthy for employees? Is some form of distress (due to factors outside the control of the employee) causing injury or illness?
- Equipment - Are tools, equipment, machinery reliable? Is there a high rate of failure?
- Material - Are materials used in production or service processes hazardous in some way?
Scope of the Problem
- Personal - Are the affects within yourself, or between yourself and another?
- Interpersonal - Are the affects within another or between two persons?
- Group - Are the affects within a group or between groups?
- Corporate - Are the affects with a department or between departments within the company?
- Industry - Are the affects within or among other another companies (suppliers, distributors)?
Is there REALLY a problem?
- Gap analysis - Is there a gap between what we want and what we have? You need to be able to communicate what that gap is.
- Consensus - is everyone sold on the problem? It's important that everyone involved in solving the problem can agree with the problem and solution, or can at least live with it.
Knowledge Check Choose the best answer for the question.
6-3. Which action will help you determine if a problem exists?
You forgot to answer the question!