Surface Symptoms
The information uncovered by the baseline surveys and focused program analysis will include:
How many surface cause hazards do you see here?
- individual thoughts, opinions, and beliefs about safety
- feelings about the safety culture, leadership, and management
- safe and hazardous conditions
- safe and unsafe behaviors
As we mentioned earlier, the surface causes uncovered during the baseline survey represent clues pointing to underlying root causes. The conditions and behaviors you uncover are merely the effects of these root causes.
Symptoms are observable, measurable, and unique conditions and behaviors. Importantly, they represent the effects of less obvious root causes. Remember, every effect has a cause! To eliminate the visible surface symptoms or effects, we need to accurately diagnose and treat the underlying root causes.
Knowledge Check Choose the best answer for the question.
2-5. What will the important clues uncovered during a baseline survey point to?
You forgot to answer the question!