776 Preventing Workplace Violence in Healthcare

Training Topics

Training topics may include management of assaultive behavior, professional assault-response training, police assault-avoidance programs or personal safety training such as how to prevent and avoid assaults.

A combination of training programs may be used, depending on the severity of the risk.

Training should cover the policies and procedures for a facility as well as de-escalation and self-defense techniques. Both de-escalation and self-defense training should include a hands-on component.

Below is a list of other topics that may be prevented during the training.

• The workplace violence prevention policy;
• Risk factors that cause or contribute to assaults;
• Policies and procedures for documenting patients' or clients' change in behavior;
• The location, operation, and coverage of safety devices such as alarm systems, along with the required maintenance schedules and procedures;
• Early recognition of escalating behavior or recognition of warning signs or situations that may lead to assaults;
• Ways to recognize, prevent or diffuse volatile situations or aggressive behavior, manage anger and appropriately use medications;
• Ways to deal with hostile people other than patients and clients, such as relatives and visitors;
• Proper use of safe rooms-areas where staff can find shelter from a violent incident;
• A standard response action plan for violent situations, including the availability of assistance, response to alarm systems and communication procedures;
• Self-defense procedures where appropriate;
• Progressive behavior control methods and when and how to apply restraints properly and safety when necessary;
• Ways to protect oneself and coworkers, including use of the "buddy system";
• Policies and procedures for reporting, recordkeeping, obtaining medical care, trauma-informed care, and workers' compensation or legal assistance after a violent episode or injury.

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