Training for Security Personnel
Security personnel need specific training from the hospital or clinic, including the psychological components of handling aggressive and abusive clients, types of disorders and ways to handle aggression and defuse hostile situations.
The training program should also include an evaluation. At least annually, the team or coordinator responsible for the program should review its content, methods and the frequency of training. Program evaluation may involve supervisor and employee interviews, testing and observing and reviewing reports of behavior of individuals in threatening situations.
Program weaknesses discovered during the evaluation should be analyzed and corrective measures should be developed, tested, and deployed.
Knowledge Check Choose the best answer for the question.
5-4. How often should the safety team review and evaluate the violence prevention program?
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