803 Scaffold Safety Program Management

Develop a Scaffold Training Plan

3. Evaluate Training Effectiveness

How do you know training is accomplishing your objectives? Develop a plan to objectively evaluate training effectiveness. To do that, focus on what workers and supervisors "think" about the training, not how they "feel" because feelings are subjective. Examples of questions to ask and statistics to analyze to objectively determine the effectiveness of training include:

• asking workers what they've learned through training;
• asking supervisors how effectively their workers are accomplishing training goals;
• analyzing trends in hazard, near-miss, and accident reporting; and
• examining injury and illness statistics.

4. Improve Training through Feedback

Collect and evaluate feedback from workers, supervisors, and others affected by the training. When you're sifting through what people had to say about the training, consider these questions:

• Did the training focus on critical elements of the job?
• Were major gaps in workers' knowledge or skills covered?
• Were the training objectives presented clearly?
• Did the objectives state the performance levels expected of workers?
• Did learning activities simulate actual work tasks?
• Were learning activities appropriate for the knowledge and skills the jobs required?
• Were training materials organized and presented clearly?
• Were workers motivated to learn?
• Were workers encouraged to participate and to ask questions? Adjust the training program if the feedback warrants a change.

Knowledge Check Choose the best answer for the question.