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176 Healthcare: Workplace Stress and Violence
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Stress in Healthcare

Introduction

Occupational stress has been a long-standing concern in the healthcare industry. Studies indicate that healthcare workers have higher rates of substance abuse and suicide than other professions, and elevated rates of depression and anxiety linked to job stress. In addition to psychological distress, other outcomes of job stress include burnout, absenteeism, employee intent to leave, reduced patient satisfaction, and diagnosis and treatment errors.

Occupational stress has been a long-standing concern in the health care industry.

Job Stress and Health

Stress sets off an alarm in the brain, which responds by preparing the body for defensive action.The nervous system is aroused and hormones are released to sharpen the senses, quicken the pulse, deepen respiration, and tense the muscles. This response (sometimes called the fight or flight response) is important because it helps us defend against threatening situations. The response is preprogrammed biologically. Everyone responds in much the same way, regardless of whether the stressful situation is at work or home.

Short-lived or infrequent episodes of stress pose little risk. When stressful situations go unresolved, the body is kept in a constant state of activation, which increases the rate of wear and tear on biological systems. Ultimately, fatigue or damage results, and the body's ability to repair and defend itself can become seriously compromised.

Knowledge Check Choose the best answer for the question.

2-1. Unresolved stressful situations _____.