613 Worker Safety in Restaurants

Workplace Violence

Workplace violence is violence, or the threat of violence, against workers. It can range from threats and verbal issues to physical assaults and even homicides.

Potential Hazard

Violence can occur in restaurants due to the presence of cash, the late work hours, and contact with the public.

Possible Solutions

Here are some possible solutions to help prevent workplace violence at a restaurant:

• Keep the cash register closed when you are not using it.
• Keep the cash register in a place where other employers can see it.
• Do not count cash in front of customers.
• Create specific lock-up procedures for all employees. For example, everyone should leave the restaurant at the same time.
• Only unlock back doors when you receive a delivery.
• Create and implement a violence prevention program, specific to your establishment. The plan should indicate how employees should notify local law enforcement agencies in case of an emergency.
• Train employees to follow the safety plan when they are dealing with unsatisfied customers.
• Instruct employees in reporting and logging incidents of threats or violence.
• Post signs that say, "No more than $30 in the cash register at all times."
• Install a panic button under the counter to quickly notify the police in case of an emergency.
• Increase workplace security by installing one or more of the following:
• video surveillance
• survelliance
• extra lighting around dimly lit areas (such as trash dumpsters and parking lots)
• alarm systems
• door detectors
• bullet-resistant barriers where appropriate

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