Cooperation is the Key
Cooperation, not intimidation, is the key to a successful accident investigation interview.
It's very counterproductive to give the impression in any way that can be interpreted by the interviewee as trying to establish blame.
The purpose of the accident interview is to uncover additional information about the hazardous conditions, unsafe work practices, and related system weaknesses that contributed to the accident.
It's important that effective techniques to establish trust and a cooperative atmosphere be used by the interviewer during the process.
Two basic questions you'll want to answer are:
- What are effective ways to increase cooperation in the accident interview process?
- What communication strategies might increase the likelihood of an untrusting relationship in the interview?
We'll be discussing both good and bad interviewing techniques that will help to answer the two important questions above.
Knowledge Check Choose the best answer for the question.
4-3. What is the key strategy for conducting accident investigation interviews?
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