Non-Conformance, Correcting and Preventive Actions
No EMS is perfect. You will probably identify problems with your system (especially in the early phases) through audits, measurement, or other activities. In addition, your EMS will need to change as your facility adapts and grows.
To deal with system deficiencies, your facility needs a process to ensure problems are identified and investigated.
Examples of non-conformance include:
- Work instructions are not followed or records that document compliance with work instructions are not available (for example, required inspection logs are not completed)
- Employees do not receive required training
- Contrary to established procedures, contractors are allowed on-site to conduct work without meeting pre-approval criteria
- The EMS documentation is not kept up-to-date
To deal with system deficiencies, your facility needs a process to ensure:
- Problems (including nonconformities) are identified and investigated;
- Root causes are identified;
- Corrective and preventive actions are identified and implemented; and
- Actions are tracked and their effectiveness is verified.
Knowledge Check Choose the best answer for the question.
6-3. Which of the following is an important process for dealing with EMS system deficiencies?
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