Workplace Violence
Workplace violence is violence or the threat of violence against workers. It can range from threats, and verbal abuse to physical assaults and homicides from behaviors either initiated by customers, other employees, and employers.
Many workplaces, like restaurants, can be a target for workplace violence because of the presence of cash, late work hours, and contact with the public. In addition, sometimes the drive-thru is located in a structure removed from the main restaurant, isolating workers from the support of fellow workers.
Possible Solutions
Here are some possible solutions to help decrease the likelihood of workplace violence in a restaurant:
- Use drop-boxes, if available, to deliver food to customers, especially late at night.
- Keep the back door locked unless you are receiving deliveries.
Safe Work Practices
There are several safe work practices your employer can do to protect you. Here are a few things:
- Follow child labor laws that restrict workers younger than 16 years old from working after 7 p.m., except from June 1st through Labor Day, when evening hours are extended to 9 p.m.
- Do not leave young workers alone at night to lockup.
- Install bulletproof glass and limited access barriers for drive-through windows.
- Increase workplace safety by installing video surveillance, alarm systems, and door detectors.
- Increase lighting in low-lit areas, such as parking lots and around trash dumpsters.
- Locate drive-thru windows within the same building as the restaurant, rather than in the parking lot by itself.
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3-3. What is the best location for drive-thru windows to help avoid workplace violence?
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