Problem-Solving Process
As with any process, several required steps must be followed to ensure a successful outcome.
To solve problems, start by identifying and knowing the problem.
Let's examine the five steps every problem-solving task should involve.
Step 1: Understand the problem
- Describe the observable/measurable conditions and behaviors: These represent the "signs and symptoms" of the problem.
- Determine the nature of the problem: For example, the problem may involve inadequate leadership, poor management, or defective equipment.
- Determine the scope of the problem: Does it affect individuals, groups, departments, the facility, the company, or the industry?
- Write a descriptive problem statement: Problem statements should be operational, expressed with measurable/observable terms. For example, "There has been a 50% increase in the number of strain/sprain injuries in the warehouse over the last six months." The group must reach a consensus on the problem statement.
- Determine priorities: If more than one problem exists, which one should be solved first? It is important that the group, not an individual, determine the most important problem to work on.
Step 2: Discover the cause(s)
- Analyze the problem: Break the problem down into component parts. Some simple techniques:
- Circle key words.
- Accident investigation - Develop a sequence of steps.
- Ask questions: Ask who, what, where, why, when, and how to get to the source or root cause of the problem.
Knowledge Check Choose the best answer for the question.
6-2. As part of the problem-solving process, which statement describes the problem?
You forgot to answer the question!