Level 4 Evaluation: Results
Level Four evaluation represents a change of focus. Now we're interested in the degree to which training has had an impact or effectively contributed to the overall success of the company.
The performance of employees who have received training is usually contrasted with the performance of a control group that has not had the training. Both leading and lagging indicators are measured in Level Four evaluation.
Leading Indicators
- Attitudes: What did surveys and interviews reveal about employee thoughts, opinions, and attitudes?
- Conditions: What were the total and average number of hazardous conditions (findings) found during safety inspections?
- Behaviors: What was the rate of unsafe behaviors experienced? What was the rate at which near miss reports occurred?
- Activities: How much safety training was performed? How often are safety meetings held?
Lagging Indicators
- Injury rates: Did injury rates go up or down after training?
- Accident costs: What was the impact of training on the average and total amount spent on medical expenses?
- Workers' compensation costs: Did workers' compensation rates go up after training?
- OSHA violations: What was the change in the frequency and results of OSHA inspections?
It's important to remember that we need to measure these variables both before and after the training has occurred.
Although Level Four evaluation is not required by OSHA standards, it is required by ANSI/ASSE Z490.1-2016. Again, it's important to understand the difference between Level Two/Three evaluation and Level Four evaluation.
Knowledge Check Choose the best answer for the question.
7-5. What is a good question to ask during Kirkpatrick's Level 4 (Results) evaluation?
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