The Deming Cycle
Step 3: Study - Examine the effects or results of the change or test
The purpose of this step is to record and study the effects of the change or test. We want to determine what was learned and what went right or wrong. Statistical process analysis, surveys, questionnaires, interviews and other techniques are important in studying the effects the change had on the quality of training.
Step 4: Act - Adopt, abandon, or repeat the cycle
In this step, our goal is to integrate what's effective into the system and adjust or eliminate what isn't. We must not only ask if we're on the right path but also if we're following the right path effectively and for the right reasons. If we find that we're doing the right things, in the right way, and for the right reasons, we're headed in the right direction. However, if the change didn't produce the intended results, we can either abandon the change or initiate the cycle again armed with the new insights we've gained.
Knowledge Check Choose the best answer for the question.
8-5. What should be done in Phase 4 of the PDSA Cycle if it is apparent that the change has not worked as planned?
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