Handling Problem Situations
When a participant disrupts the training try the strategies below.
- Acknowledge the behavior by describing it without evaluation.
- "I see you don't agree with what's just been said, is that right?"
- Validate the thoughts and feelings that are causing the behavior.
- Validate the idea: " ...and you may have a good point."
- The Feel-Felt-Found response: "I know how you feel, I've felt that way myself, but I've found that..."
- Agree to disagree. What works for one person may not work for another. There may not be a "one fits all" solution.
- Ask others what they think: "What do others think about that...?"
- Ask for permission to get other ideas: "Are you willing to let others express their opinions on the matter?"
Knowledge Check Choose the best answer for the question.
5-4. Which of the following is an example of the "Feel-Felt-Found" response while training?
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