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176 Healthcare: Workplace Stress and Violence
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Violence Prevention Program Components

Safety and Health Training

You can't always prevent violence, because it can be unpredictable. Still, you can reduce the risk by planning and being prepared to act swiftly to deal with threats, intimidation, and other disruptive behavior at an early stage. Training is vital to make all staff aware of security hazards and how to protect themselves through established policies, procedures, and training. Training could include the following components:

Training is vital to make all staff aware of security hazards and how to protect themselves.
  • an understanding of the facility's workplace violence policy and program
  • ways of preventing or diffusing volatile situations or aggressive behavior, conflict resolution
  • dynamics of violence
  • how to recognize and deal with hostile, aggressive persons, nonviolent responses
  • managing anger
  • techniques and skills to resolve conflicts
  • stress management and relaxation techniques
  • security procedures
  • personal security measures, such as self-defense
  • techniques for victim support

Knowledge Check Choose the best answer for the question.

1-6. How can employers help reduce the risk of violence at healthcare facilities?