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176 Healthcare: Workplace Stress and Violence
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Administrative Controls

  • Design staffing patterns that prevent personnel from working alone and minimizes patient waiting time.
  • Restrict the movement of the public in hospitals by card-controlled access.
  • Develop a system for alerting security personnel when violence is threatened.
Restrict the movement of the public in hospitals by card-controlled access.

Behavior Modifications

Provide all workers with training in recognizing and managing assaults, resolving conflicts, and maintaining hazard awareness.

Dealing with the Consequences of Violence

Violence may occur in the workplace despite preventive measures. Prepare employers to deal with the consequences of this violence by providing an environment that promotes open communication and by developing written procedures for reporting and responding to violence. Employers should offer and encourage counseling whenever a worker is threatened or assaulted.

Knowledge Check Choose the best answer for the question.

1-9. Restricting movement of the public in hospitals by card-controlled access is an example of _____.