Employee Training
All employees should know how to report incidents of violent, intimidating, threatening and other disruptive behavior.
Train employees on reporting procedures before incidents occur.
All employees should also be provided with phone numbers for quick reference during a crisis or an emergency. In addition, workplace violence prevention training for employees may also include topics such as:
- Explanation of the company's workplace violence policy;
- Encouragement to report incidents;
- Ways of preventing or diffusing volatile situations or aggressive behavior;
- Types of training;
- How to deal with hostile persons;
- Managing anger;
- Techniques and skills to resolve conflicts;
- Stress management, relaxation techniques, or wellness training;
- Security procedures, e. g., the location and operation of safety devices such as alarm systems;
- Personal security measures; and
- Programs operating within the company that can assist employees in resolving conflicts, e. g., the Employee Assistance Program, the ombudsman, and mediation.
Knowledge Check Choose the best answer for the question.
4-3. At a minimum, all employees with VPP responsibilities should be trained in how to _____.
You forgot to answer the question!