Change Management
After reviewing, analyzing, and evaluating the existing CSMS, you may discover that a number of improvements to the CSMS are necessary.
W. Edwards Deming
It's important to carefully develop and implement the needed changes using effective change management principles.
W. Edwards Deming
A common change management technique is the Plan-Do-Study-Act (PDSA) Cycle, first developed by Dr. Walter Shewhart, and later successfully applied by W. Edwards Deming. If you remember the 1950s (a few of us still do), you probably remember that Japan did not have a good reputation for producing quality products.
Deming was sent to Japan during the post-war occupation to teach quality control methods and he promoted the PDSA Cycle and was partly responsible for Japan's meteoric rise in manufacturing. He believed statistics held the key to improving processes, and that management must take responsibility for quality in the workplace because management controls the processes. He was so successful in helping Japan, he was awarded special recognition for his work.
Today, Deming is considered by many around the world as the father of Total Quality Management (TQM).
Knowledge Check Choose the best answer for the question.
10-2. According to W. Edwards Deming, why should management be responsible for the success of processes?
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